Privacy notice
Last updated 10 November 2026
This notice explains what personal information GIX Credit collects, why, and how it is protected.
What we collect
- Account details: your name, work email, organisation and role.
- Security data: sign-in times, two-factor status and the platform audit trail.
- Transaction documents: LCs and trade documents your organisation uploads, which may contain names and addresses of trading parties.
- Enquiries: the details you send through our contact or demo forms.
Why we use it
- To run the platform and show each person what their role allows.
- To check documents, prevent double financing and keep a reliable record of activity.
- To reply to enquiries and send account and security emails.
- To meet legal and regulatory duties.
Who can see it
People in your organisation, financiers on listings your organisation publishes, GIX Credit staff who need it for their job, and the carefully selected service providers that help us run the platform: cloud hosting and data storage, email delivery, and the AI service used for the document pre-check. Each provider is bound by contract to protect your information and use it only to provide its service to us, and our hosting and storage providers are independently audited to SOC 2 Type II. Data may be processed in countries other than your own, with appropriate safeguards. We do not sell personal information.
How long we keep it
Account and transaction records are kept for as long as needed to run the service and to meet legal record-keeping duties. Enquiries that do not become customers are deleted after a reasonable period.
Security
Data is encrypted in transit and at rest by our providers. Access is limited by role and organisation, and two-factor sign-in protects sensitive accounts.
Your choices
You can ask to see, correct or delete your personal information, subject to legal record-keeping duties, by writing to us through the contact page.
Cookies
The website uses only the storage needed to keep you signed in and secure. We do not use advertising cookies.